Your contract of care is between you and Oasis Dental Care Ltd, trading as Bupa Dental Care, which operates your Bupa Dental Care practice. Your terms and conditions (your Agreement) will be available in the Bupa Smile Plan portal, along with all the details of your plan.
Your payments will be collected via Direct Debit and sent to your dental practice to carry out treatment and provide continuing care. Bupa Dental Care will appear on your bank statement.
You’ll cover the annual cost of your plan via monthly Direct Debit payments.
Your monthly Bupa Smile Plan fee is calculated using the private treatment costs at your practice. The cost of your agreed number of check-up and hygiene appointments are split into 12 bite-sized payments, rounded to the nearest 50p, making budgeting easier. You’ll receive two X-rays free of charge, if clinically necessary, for routine monitoring. A one-off registration fee of £10 applies upon joining.
The fees are reviewed annually and are based on the cost of treatment at your practice. If we need to make changes to the cost of your plan, you’ll receive a minimum of 30 days’ notice of any change to your fee.
Bupa Smile Plan is currently unavailable to patients under the age of 18.
Your Bupa Smile Plan gives you access to:
- The agreed number of check-up and hygiene appointments
- Routine monitoring dental X-rays, as and when clinically required (up to two per year)
- Preventative dental advice
- Plus 10% off selected private dental treatments*
Your plan does not cover:
- Pharmaceutical items, prescription fees, third-party fees (for example referral to another practice for a CT scan or X-ray) or laboratory fees.
- Dental appointments, advice or treatment provided by a dental practitioner who is not a Bupa dental clinician at the practice or who does not offer services under the plan.
- The cost of any specialist treatment or advice provided by a specialist dentist if the clinician makes such a referral during an appointment covered under your plan.
Your Bupa Smile Plan covers your regular check-up and dental hygiene needs as well as a 10% discount on selected private dental care treatments. The full list of inclusions: additional x-rays (in your dental practice), fillings, inlays/onlays, gum disease treatment (non-surgical), oral hygiene and disease prevention, tooth extractions (non-surgical), dentures, bridges, crowns and emergency appointments.
The following treatments are excluded from the 10% discount: mouthguards/gumshields, dental implants and implant-related treatments, orthodontic treatment (braces/aligners), veneers, cosmetic bonding, endodontics (including root canal treatment), oral surgery and gum surgery, dental sedation, teeth whitening, facial aesthetic treatments (botulinum toxin and fillers), third-party costs such as laboratory fees, X-rays carried out by a third-party provider, consultations and treatments carried out by a specialist.
Your Bupa Smile Plan benefits are available over a full 12-month period from the date of your first payment. Please ensure you book your routine appointments within that period, as your treatment allowance will reset and any unused services cannot be used in the following 12-month period.
If you need to update any of your personal details (address, bank account etc.), log in to your account on the Bupa Smile Plan online portal and follow the simple instructions.
If you need to change your Bupa Dental Care practice, please speak to your practice team. They can help you find an alternative Bupa Dental Care practice offering Bupa Smile Plan. If you’re happy with the price at the new practice, you can transfer your plan.
If you are setting up more than one plan, e.g. one for yourself and one for your partner, you’ll need to use a separate email address for each patient.
Your Bupa Smile Plan agreement is between you and your Bupa Dental Care practice. While we would expect you to receive your ongoing care from your usual dentist, it may be necessary for another Bupa clinician to care for you from time to time due to extenuating circ*mstances. If your dentist changes permanently, we will notify you by email.
Please contact your practice, who will be able to cancel your plan for you with 30 days’ written notice. Please remember to cancel your Direct Debit after your final payment has been taken.
Yes. You can cancel your Bupa Smile Plan for any reason during a 14-day cooling-off period after signing up. If you have made a payment within your cooling-off period and you change your mind, please let us know straight away. Your first monthly payment will be refunded to you, minus the registration fee you have been charged (providing you have not received any treatment in this time).
After your 14-day cooling-off period has finished, there is a minimum three-month term from the commencement date of the plan. After this period, you can cancel at any time by contacting your practice and providing 30 days’ written notice.
We expect every part of your experience with Bupa Dental Care to reflect our high standards of customer care. If we have not met your expectations, please contact your local practice manager in the first instance. If you are not satisfied with the response from your local practice manager, please see our complaints processfor further information about how we can help.
